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| 1. | How to pay my order? We accept payment with credit cards & Wire Transfer.
Card processing is served by 2CO.COM, based in Columbus, Ohio, USA |
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| 2. | What will the shipping charges be? Information on shipping charges can be found on our shipping cost page. For any shipment more than 15 kg, shipping costs will be directly emailed to you. |
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| 3. | Do you have a catalog / hard copy catalog? Unfortunately we do not provide printed catalogs. Our inventory changes too frequently to keep a printed catalog up to date. |
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| 4. | How secure is it to order online at unionbeads.com? We utilize a state of the art online shopping cart service. Any information passed between the customer and unionbeads.com is securely encrypted. Your order is then sent to us via the same secure encryption for a totally flawless operation. Our goal is to make sure that accidents don't happen and we employ the best means to make sure of it. |
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| 5. | Is my information to remain private? unionbeads.com respects your right to the privacy of the personal information you provide us on our website. To that end, only two parties will know any personal information you provide to unionbeads.com: you and unionbeads.com. We do not, under any circumstances, release any information about anyone who buys or visits our web site. |
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| 6. | Are all your beads jewelry Sterling Silver? YES! All our jewelry contains a standard amount of 92.5% silver. Our strict quality control ensures that every piece is throughly checked and meets the highest standard. |
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| 7. | Do you ship to overseas addresses? Yes, we are happy to sell and ship to customers around the world. |
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| 8. | When would most orders be received? Shipping times vary according to locations. All items are usually shipped within 48 hours upon receipt of orders. Orders are shipped via Fedex. |
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| 9. | What would your return policy Money back guarantee if you are not satisfied with the quality. You may return the merchandise back to us within no longer than 7 days upon received and the payment will be refunded in full amount. |
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| 10. | Is there any import duty for the goods from unionbeads.com? Usually, there is no import duty/taxes for the silver goods from Bali - Indonesia to USA. However, for other countries, import duty may be charged. Please check on your customs for more information regarding to this issue. |
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